What makes a Company Great? That's the little secret behind the relationship that company have with their suppliers.
It’s generally not the people at the top of the company who create intimate bonds. It’s managers and employees who do the work of the business day in and day out. They are the one who convey the spirit of the company to the outside world.
Accordingly, they are the company’s first priority - which, from one perspective, is ironic.
For all the extraordinary service and enlightened hospitality that the great companies offer, what really sets them apart is their belief that the customer comes second.
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